First, thanks for choosing ZUOAN explosion proof CCTV camera products!
ZUOAN provide free maintain service in the guarantee period but we will ask the user to pay for the cost of labor and component in the follow conditions:
·Damage caused by improper operation that against the Instruction Manual.
·Damage caused by unauthorized disassembly.
·Thunder or other force majeure natural disasters.
If any other contracts between clients and us exist, we will follow the promise or regulation strictly.
RMA stands for return mechandise authorization. After B2C becoming so hot, RMA also has been used widely.
It is started from the customer report about products defect. ZUOAN adopts RMA process to deal with return back goods. It usually contains customer information, contact date, transport information,receive returned commodity, repair history, faulty parts, replaced parts, quality data ect.
Following is ZUOAN RMA process, to help client understand quickly! More technical details, please feel free to contact ZUOAN: firstname.lastname@example.org